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Cookie Policy

Last Updated: February 13, 2025

This Cookie Policy explains how OkadaExpress uses cookies and similar technologies on our website and mobile applications. By using our Platform, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website or use an app. They help websites remember information about your visit, making your next visit easier and the site more useful to you.

Types of Cookies:

  • Session Cookies: Temporary cookies that expire when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until manually deleted
  • First-Party Cookies: Set by OkadaExpress directly
  • Third-Party Cookies: Set by our partners and service providers

2. How We Use Cookies

2.1 Essential Cookies

These cookies are necessary for the Platform to function properly. Without them, certain features would not work.

Purpose Examples Duration
Authentication Keep you logged in during your session Session
Security Prevent fraudulent activity and ensure platform security Session
Load Balancing Distribute traffic across servers Session

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization.

Purpose Examples Duration
Preferences Remember your language, location, and settings 1 year
Saved Information Remember saved addresses and delivery preferences 6 months
User Interface Customize your experience based on device type Session

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our Platform.

Purpose Examples Duration
Usage Analytics Google Analytics - track page views, sessions, bounce rates 2 years
Performance Monitoring Monitor app performance and identify errors 1 year
A/B Testing Test different features and layouts 30 days

2.4 Marketing Cookies

These cookies track your browsing activity to show you relevant advertisements.

Purpose Examples Duration
Targeted Advertising Facebook Pixel, Google Ads - show relevant ads 90 days
Retargeting Show ads to people who previously visited our site 90 days
Campaign Tracking Measure effectiveness of marketing campaigns 6 months

3. Other Tracking Technologies

3.1 Web Beacons (Pixels)

Small graphic images embedded in web pages or emails to track user behavior and email open rates.

3.2 Local Storage

Browser storage that allows us to store data locally on your device for faster loading and offline functionality.

3.3 Mobile SDKs

Software development kits in our mobile apps that collect information about app usage and device characteristics.

3.4 GPS and Location Services

Access to your device's GPS to provide location-based services like real-time tracking and route optimization.

4. Third-Party Cookies

We work with third-party service providers who may set cookies on our Platform:

Analytics Providers

  • Google Analytics: Website and app usage analytics
  • Firebase: Mobile app analytics and crash reporting

Advertising Partners

  • Google Ads: Display advertising and remarketing
  • Facebook Pixel: Social media advertising

Payment Processors

  • Payment gateways: Secure payment processing

Customer Support

  • Support chat tools: Live chat functionality

5. Managing Your Cookie Preferences

5.1 Browser Settings

Most browsers allow you to:

  • View cookies stored on your device
  • Delete existing cookies
  • Block all cookies
  • Block third-party cookies only
  • Clear cookies when you close your browser

Browser-Specific Instructions:

  • Chrome: Settings > Privacy and Security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Cookies and website data
  • Edge: Settings > Cookies and site permissions

5.2 Mobile App Settings

For mobile apps, you can manage tracking through:

  • iOS: Settings > Privacy > Tracking (Disable "Allow Apps to Request to Track")
  • Android: Settings > Google > Ads > Opt out of Ads Personalization

5.3 Opt-Out Tools

  • Google Analytics Opt-out: Browser Add-on
  • Facebook Ads: Ad Preferences in your Facebook account
  • Network Advertising Initiative: Opt-out Tool

Important: Blocking or deleting cookies may affect your ability to use certain features of our Platform. Essential cookies cannot be disabled as they are necessary for the Platform to function.

6. Do Not Track Signals

Some browsers have a "Do Not Track" (DNT) feature that signals websites not to track you. Currently, there is no industry standard for how to respond to DNT signals. We do not currently respond to DNT browser signals, but you can use the cookie controls described above to manage tracking.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology or legal requirements. We will notify you of significant changes by posting the updated policy with a new "Last Updated" date.

8. Contact Us

If you have questions about our use of cookies, please contact us:

  • Email: privacy@okadaexpress.ng
  • Phone: +234 800 652 3239
  • Address: 123 Lagos-Ibadan Expressway, Lagos, Nigeria

Your Consent: By continuing to use OkadaExpress, you consent to our use of cookies as described in this Cookie Policy. You can withdraw your consent at any time by adjusting your cookie settings.

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